Gate City Water

Public Works and Water Development

For assistance call City Hall: (276) 386-3831 or for Water Leaks call: (276) 386-3260

Public Works Department

The mission of the Gate City Public Works department is to construct, maintain, preserve, and protect the infrastructure resources of the Town in the most cost efficient and professional manner without sacrificing quality.

Major areas of responsibility include: stormwater and pavement management, improvements to Town infrastructure, refuse collection, snow and ice operations, maintenance of water and sewer lines, maintenance of Town buildings and grounds, maintenance of parks, and assisting with special town projects and events.

Our Public Works employees are:

Stoney Falin, Director of Public Works

Mark Falin
Gary Dougherty
Dale McConnell
Nathaniel Rhoten
Charles Hale

Water Treatment Plant

The Gate City owns and operates a Conventional Surface Water Treatment Facility that accomplishes treatment through various methods including the physical and chemical processes such as settling, filtration, disinfection and coagulation. The source water for the facility is from the Big Moccasin Creek.

The drinking water treatment facility is capable of delivering .5 million gallons of drinking water per day. The facility is currently staffed by four waterworks operators, licensed and certified by the Commonwealth of Virginia.

It is the mission of the Gate City Water Treatment Plant to provide our customers with a safe drinking water supply, water for fire protection, and an adequate supply of water for our essential daily needs. The department strives to supply high quality water to its customers that meets or exceeds all federal, state, and local requirements. Our goal is to produce and distribute our product in the most efficient way, while maintaining and upgrading the system to meet future requirements.

Our Water Plant Operators are:

Loretta Cruby, Chief Operator, Class I

Phone: (276) 386-3260

Wendell Daugherty, II, Class II
Tommy Roberts, Class I
Steve Rutherford, Class I

The Town’s drinking water quality meets rigorous standards established and monitored by the Virginia Department of Health, The Virginia Department of Environmental Quality and United States Environmental Protection Agency. We encourage you to read the Consumer Confidence Reports below that provide you with valuable information on the water quality.

Before you dig call 811

2018 Consumer Confidence Report
2017 Consumer Confidence Report
2016 Consumer Confidence Report
2015 Consumer Confidence Report
2014 Consumer Confidence Report
2013 Consumer Confidence Report
Cross Connect Control Questionnaire
Backflow Prevention Device Information

Award Winning Performance
Ranked #1 out of 132 Water Plants in Virginia

2017 Excellence in Waterworks/Operations Performance Award

For the ninth consecutive year, the Town of Gate City Water Treatment Plant has been awarded the highest possible ranking in operations and performance excellence for water utilities by the Virginia Department of Health (VDH).

Each year, through Virginia’s Optimization Program, the VDH recognizes drinking water plants that perform above and beyond minimum standards by optimizing and running their treatment process efficiently and effectively. The primary purpose of the program is to reduce risks to public health associated with drinking water.

Town Manager Greg Jones accepted the award on April 11th, 2018 at the Southeast Rural Community Assistance Project Water is Life Conference at the Sheraton Hotel in Roanoke.

Gold Award 2016 - Water Treatment Plan
Gold Award 2016 - Water Treatment Plan
Gold Award 2016 - Water Treatment Plan
2015 Award
2014 Award
2014 Award
2013 Award
2012 Award
2011 Award
2010 Award
2009 Award
2007 Award
Greg Jones accepting the water excellence Award